Your premier MRI clinic experience
The Prenuvo patient experience
Before your scan
Safety
Fill out a safety questionnaire and our staff will work with you to make sure you’re safe to get an MRI.
Context
Fill out a Medical Intake Form to provide our radiologists proper context into your health history.
Breathe easy
If you deal with anxiety or claustrophobia, our medical team will work with you to prescribe and fill a sedative.
Prepare
Fast for at least 4 hours before your scan and arrive 30 minutes before your appointment.
At your scan
Confirm physician info
Provide your physician's information and we'll send them a copy of your report.
Slip into comfort
Change into scrubs and remove any other metallic objects.
Step by step
Pick your favorite show, playlist or HealthTunes MusicMedicine and just relax.
Your scan is done in just under an hour.
The scanner is air-conditioned, and you will always be in contact with an MRI technologist through a two-way intercom. During the scan, coils will be placed from your head to your legs.
After your scan
Next steps
Right after your scan, you'll receive an exit package outlining next steps. Then you'll receive your results within a few weeks.
View
Explore your results with easy-to-understand insights about your health and view your images in the Prenuvo app and dashboard.
Share
Share your results with your physician, friends, and family.
Review
You'll receive an email to schedule your Prenuvo Results Review, where one of our healthcare providers will walk you through your results.
What you get from the scan
Wherever you are, Prenuvo enables you to have unparalleled access to your health. View your images in high fidelity in the dashboard. Or explore easy-to-understand insights on the app. Your health is at your fingertips.
Prenuvo Results Review
Included in every Prenuvo scan Prenuvo Results Review appointment with a healthcare provider, who will go over your main findings and answer related questions.
HealthTunes x Prenuvo
We’ve partnered with HealthTunes, an industry leader in ABS (Auditory Beat Stimulation), with the hope of bringing research-driven audio therapy to the Prenuvo scan experience.
Founded by Walter Werzowa, who completed his masters in psychology studying the affect of music on human physiological psychology, HealthTunes utilizes both binaural beats and isochronic tones to relieve stress, anxiety, and pain. Its MusicMedicine has been endorsed by UCLA Medical Center, VA Hospital of Los Angeles, and more.
You can now listen to HealthTunes at all Prenuvo locations except for our partner clinics.
Frequently asked questions
You will be provided with a squeeze ball at the start of the scan. You can squeeze this at any time to alert the technologist performing your scan.
Our open bore MRI scanner permits much of your scan to be conducted with your head outside of the magnet, greatly easing claustrophobic feelings. Your doctor may prescribe you a sedative depending on your level of claustrophobia. Please arrange the sedative prior to your MRI exam and ensure you have arranged a driver or alternate mode of transportation for getting to, and from, your Prenuvo appointment. Alternatively, we can prescribe you a sedative and fill a prescription for you.
Your belongings are stored in a locker or secure changing room while you are in the MRI. Additionally, our changing rooms are located in areas of our clinics that are accessible only to Prenuvo staff and members.
We have a strict 3 business day cancellation policy. Provided that you contact us more than three business days before your scheduled scan, we are happy to accommodate changes or refund your deposit.
A Prenuvo MRI is a noninvasive, injection-free, and radiation free procedure. The scanner is air-conditioned, well-lit, and you will always be in contact with an MRI technologist through a two-way intercom. During the scan, coils will be placed from your head to your legs. The MRI scanner produces thumping and humming noises as it is acquiring the images. We will offer you some headphones or earplugs to reduce the noise. You can also choose to listen to music to help pass the time or watch your favorite show (except if you’re at a partner clinic). The technologist who operates the scanner will be observing you from the adjacent room throughout the scan. It is important to remain still when images are being acquired.
Prenuvo Post Scan Appointment Cancellation & Rescheduling Policy
Prenuvo post scan appointments take place after results are complete and gives patients time with a Prenuvo provider to review imaging results and better understand what’s included in their reports.
Due to limited provider availability and to ensure equitable access to care for all patients, the following policy applies to all appointments:
- Prenuvo appointments may be rescheduled one (1) time only with more than 24 hours’ notice. Additional change requests will not be accommodated.
- Cancellations or reschedules are not permitted within 24 hours of your appointment window.
Attendance & Preparation Requirements
- Phone consultations: The provider will attempt to contact you once via phone and will follow up with a text message if you do not answer. If contact is not made, the appointment will be considered a no-show.
- Video consultations: The provider will wait 10 minutes after the scheduled start time in the virtual meeting room. Failure to join within this time will result in a no-show.
- Patients are responsible for ensuring a stable phone or internet connection prior to their scheduled consultation time and for having access to any reports or materials that will be reviewed during the visit.
Appointments that are no-shows or canceled within 24 hours of the scheduled time are not eligible for rescheduling.
By scheduling an appointment, you acknowledge and agree to this policy.
Once your scan results are ready, you will receive an email and/or phone call from our scheduling team to book your appointment. The format of your appointment (phone or video) is determined by the type of scan you received. After scheduling, you will receive a confirmation by email.
What to Expect
For Whole Body, Focused, Torso, Head and Torso Scan or our Core and Comprehensive scans:
Your appointment will be a 20-minute phone call.
Your provider will call you at the scheduled date and time using the phone number associated with your Prenuvo account.
Please review your results in your user dashboard before the call.
If your appointment is a phone call:
The provider will call you at the scheduled date and time using the phone number associated with your Prenuvo account.
For Enhanced and Executive scans:
Your appointment will be a 40-minute video call.
You will receive an email with a video meeting link.
You may review your results in your user dashboard prior to the appointment.
Your provider will share their screen to review your images with you.
If your appointment is a video call:
Click the link provided in your confirmation email a few minutes before your appointment.
If prompted, enter the same name associated with your Prenuvo account.
No account creation or setup is required in advance.
